Luoyang Lutong
Luoyang Lutong Heavy Industry Machinery CO.,LTD.
Consultation hotline

+86 15836900376

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 In order to maintain the quality and good reputation of the brand, our company will provide the most satisfactory pre-sales and after-sales services for our customers with high quality service attitude and consistent service enthusiasm. Therefore, our company has developed a series of pre-sales and after-sales services for customers from planning, design, site survey, equipment installation and commissioning, maintenance and other specific content to truly achieve first-class products and first-class services.

     In order to ensure that the equipment is always running in the best condition, so that customers are assured and satisfied, our company provides high-quality parts and well-trained maintenance personnel to provide customers with prompt, timely and excellent maintenance and emergency maintenance after-sales service. Specific after-sales service content is as follows:


     (1) Free to assign special after-sales service personnel to arrive at the scene to guide the customer installation and commissioning.

     (2) On-site training of operators.

     (3) Our company has its own wearing parts manufacturing plant, with the factory to ensure the timely supply of original spare parts.

     (4) All parts replacement due to quality or unnatural wear and tear during the warranty period will be replaced by us for free.

     (5) All repairs within the warranty period, including natural wear and tear and quality issues, are free of labor costs.



Service purpose.


     1、Service is a vital link in the enterprise customer service. We always take customer requirements as the starting point and end of our work, we insist on providing customers with a full range of services from equipment selection to installation and commissioning, personnel training, service support, equipment maintenance.

     2、Before signing the contract, we confirm the customer's requirements, recommend the most suitable equipment for the customer, and try to save the cost for the customer. Design and manufacture products according to customers' specific requirements, and organize forces to carry out technical transformation of products according to customers' requirements. 

     3、After signing the contract, our company will select and send strictly trained technicians to inspect the customer's production site, assist the customer in planning and designing the site, and the technical department will make drawings of the installation foundation, and then the technicians will assist the customer in construction. After the equipment is transported to, our company personnel will assist customers to install and debug until customers are satisfied.

     4、The company trains technical personnel for customers free of charge, so that customers can master the use of equipment, maintenance and simple repair techniques. In the production process, once the equipment failure, the company must come up with a clear solution within 24 hours after receiving the customer's call, and will resume production first and then pursue the responsibility of the attitude to quickly solve the problem.



    When the customer's staff and assistant, so that the user of each investment to obtain a rich return.


    (1) The choice of equipment models.

    (2) according to the customer's special requirements, design and manufacture of products.

    (3) Training technical personnel for customers.

    (4) The company sends engineers and technicians to the user's site for free to plan the site and design the best process and program.



    Respect the customer; give the customer a reassurance, a relaxation, a surprise; devote to improve the overall value of the customer.


    (1) Acceptance of products.

    (2) Assist customers to draw up construction plans.



After-sales service:

    (1) Free to assign special after-sales service personnel to arrive at the scene to guide the customer installation and commissioning.

    (2) Equipment installation and commissioning.

    (3) On-site training of operators.

    (4) After the installation of the complete set of equipment, 1-2 full-time technical personnel will be left to assist customers in on-site production for 1 month free of charge until the user is satisfied.

Address: No. 69, Lutong Avenue, Mengjin District, Luoyang City, Henan Province, China Tel:  +86 15836900376 Email: